Frequently Asked Questions

Q: Where can I find your prices?
A: Prices only appear on our website for discounted items appearing on our sales page. To request a price list or to discuss the price of any item, please call us on +44 (0)1332 381 603 and we will be happy to help.

Q: How can I get a 2008 catalogue and price list?
A: Click 'REQUEST CATALOGUE' at the top of this screen NOW, or call +44 (0) 1332 381 603.

Q: Is there a minimum order?
A: Yes. Our minimum order is ten pieces in one colour and size. Apart from samples, which can be ordered as single pieces up to a maximum of five. You have to order 30 pieces per colour per size if out of stock.

Q: How many samples can I order?
A: Up to a maximum of five.

Q: How can I place an order?
A: You can order by email or fax, whichever is most convenient for you. Once we’ve received your order we’ll send you an order confirmation plus details of your delivery date etc. within half an hour. Unfortunately, we cannot accept orders over the phone.

Q: How can I pay?
A: We have a choice of easy payment methods so you can pay by bank transfer or credit/debit card. Or, you may choose to become an account holder.

Q: How can I become a B&B account holder?
A: Call us NOW on +44 (0)1332 381 603.

Q: Which credit/debit cards do you accept?
A: You can pay by Visa, MasterCard or Switch.

Q: Do I have to pay in pounds sterling?
A: No. We offer our customers a choice of ways to pay, so you can pay in GBP or Euros, whichever is most convenient for you.

Q: Once I’ve placed an order, when will I receive it?
A: If the pieces you’ve ordered are in stock, we’ll let you know within half an hour and send out your order the same day for next day delivery in the UK (if placed before 2pm). For overseas, delivery time will depend on which country you’re in. Please call us on +44 (0)1332 381 603 to discuss.

Q: How long will I have to wait for my order if the garments I’ve asked for aren’t in stock?
A: This depends on the availability of stock at our factories, but we’re committed to delivering your order as quickly as possible. Our customer service team can discuss this with you.

Q: What is the delivery charge?
A: This depends on the size of the order and when you need it. Please call us on +44 (0)1332 381 603 to discuss this.

Q: Can I make my own delivery arrangements?
A: Yes, that’s fine. Of course, we have a range of transport options for you to choose from too – all offering excellent value for money and convenience.

Q: Can I make up a carton from a variety of colours/sizes/styles in order to buy at carton rate?
A: Unfortunately, no. Our minimum order is strictly 10 per size/style/colour in order for us to be able to offer the garments at carton price.

Q: I cant find the exact style/colour that I need on the website or in the brochure - can you help?
A: Yes. We offer a bespoke service that allows us to manufacture garments to your specification. Call us on +44 (0)1332 381 603 to discuss your requirements.

Q: What does ‘bespoke’ mean?
A: ‘Bespoke’ garments are pieces we make especially for an individual customer, according to their specifications.

Q: What is the minimum order for bespoke garments?
A: If placing an order in a standard colour and fabric, minimum quantities start from 120 pieces per size/style/colour, depending on the complexity of the design. If you choose a pantone colour, however, the minimum order is 500 pieces.

Q: How long will bespoke orders take to be completed?
A: We’ll deliver your order within 3 weeks.

Q: Do you have printing/embroidery facilities?
A: Yes, we can arrange this for you, including a full logistics service. Subject to minimum quantities, depending on your requirements. Call our customer service team on +44 (0)1332 381 603 to discuss your needs.

Q: Do you have a labelling service?
A: Yes, we can do this for you inhouse. Please call our customer service team on +44 (0)1332 381 603 for more details.

Q: Can I get colour swatches before I place an order?
A: Yes. Please 'CONTACT' us on the button above, or call +44 (0)1332 381 603.

Q: Do you have any special offers or items available at a discount?
A: Yes. Take a look at 'SALES' at the top for a fantastic selection of discontinued items at up to 75% off. Prices are to clear.

Q: Do B&B garments come with washing instructions?
A: Yes, you’ll find a washing instructions label sewn inside every garment.

Q: I already know which garment I want to look at, how can I find it on the website?
A: Click 'SEARCH' at the top of the screen and enter the product code if you know it, or a key word. Alternatively, you can search by colour, product section or a combination of all of these.

Q: What events will B&B be at this year?
A: Click 'NEWS' at the bottom of the screen for event listings.

Q: Where can I find more information on a product?
A: Product information can be found on the website and in the brochure. If you have any questions, please click 'CONTACT' at the top of this screen or call us on +44 (0) 1332 381 603.